Return Policy

   Return Policy
showfay jewelry wants you to feel comfortable and confident when shopping at our store, so we proactive check the package shipping status of each order every day. Once your order is in trouble, we will promptly process and follow up.

If happens the following situation, we provide Money Back Guarantee, you can Buy With Confidence

Note:
Any request for a refund will be denied and we will not be responsible for any problems caused by the following situation, but we will always assist you in resolving the problem until it is resolved:
• Didn't receive the order due to an error mailing address caused by your side
• Didn't receive the order due to customs clearance or tax reasons caused by your side
   Return Process
We provide faster easy ways to process return requests if it is a product problem. We do not accept returns for non-product issues.

Only applicable within 15 days when receiving the package!
1. Take a photo or take a video and contact our customer service to submit a return request.
2. After confirming the problem, get a return authorization and return address from us, and ship back the item to us.
3. We'll issue the refund to your payment account within 24h after we receive your package.
   Return Conditions
1. Item(s) returned without authorization will not be accepted.
2. Item(s) must be in their unused condition with the original packing and within 15 days of delivery.
3. Item(s) must be without scratches, unworn, unwashed, undamaged, and must not be re-sized or altered in any way.
4. Damage, defective, or incorrect item(s) must be reported within 3 days of delivery. (Note: if such item(s) are not reported promptly, we will not issue a refund. )
5. Any promotional gifts received must be included with the returned item(s). Otherwise, the retail price of the promotional gift will be deducted from the refund.
*The following item(s)cannot be returned or exchanged, unless they arrive damaged or defective:
• Custom item(s), Production Order.
• Returned item(s)that s worn, damaged, washed, or altered in any way.
   Return Shipping Fee
• Return shipping fee paid by the buyer side, we do not provide prepaid return labels either.

• Buyers are not responsible for shipping costs once received goods are damaged or incorrect.
   Return Notes
• Depending on the shipping method and carrier chosen, your return package may take 7-30 days to reach our address.

• Please keep your proof of return receipt and ship back along with a tracking number as we are not liable for return packages that are lost or stolen in transit. showfay jewlery will not issue a refund when you cannot provide proof that your return package is not received by us.